As a Customer Solution Agent, your primary responsibility will be to answer the inquiries from clients. Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers in Japan/Korea/China.
As a member of the Seller Fraud Operation team, you will be responsible for investigating fraud and applying the correct risk treatment in an effort to balance loss and merchant experience in the Micro seller segment. Serving as a credible partner that offers a pro-active/balanced approach to mitigate loss and care for the merchant experience by using a global lens, thinking end-to-end, quantifying trends and offering rule policy changes
