你要的商务英语、英文邮件写作都在这里了
第一章：思路篇：精，礼，准，行，谢 英语邮件的五字方针
在开始正式内容之前，还是希望帮大家提炼一下撰写英语邮件的要领：
一封好的英语邮件我认为有5个重要标准：
1.精：
措辞言简意赅，篇幅精简，因为邮件的目的是方便别人阅读和理解。（LESS IS MORE）
2.礼：
一定要讲礼节，讲礼节，讲礼节！重要的事情讲3遍。外国人非常讲究礼貌，这代表一个人的素养，尤其在素未谋面的情况下。礼貌的态度就是你最好得名片。
3.准：
表达的信息，观点要明确。每每都要击中要害，就如同一颗颗出膛的子弹击中你所要表达的目的。（bullet point）抓重点，不要泛泛而谈。因为人家没时间看你的“文章”。
一般重要信息有，【重要决定】，【会议纪要】，【建议&方案】等
一般选取三点比较好，提炼关键点。1，2，3，我只说三点
4.行：
“行“表示邮件最后要给到下一步的行动计划，因为光有一个结论没有action plan等于没有推动项目的进行。所以给到邮件相关同事，客户一个清晰的行动计划，最好用表格的形式呈现为上策。记住，你是一个手握方向盘的老司机，你要drive。开车
5.谢：
在邮件最后，表达感谢。希望别人的回复，感谢他人的配合与协作。带着满满都诚意与他人沟通，合作就会变得顺畅。让别人不仅仅知道你的目的，更重要的是你的心意。
希望你通过以上五个bullet point配合我提供的一些模版，还有自己的积累。写出一封封得体又温暖的英语邮件。让你的沟通帮助你赢得生意场上的丰收，获得公司内部沟通达人的好口碑。
第二章：实用篇
奉上独家使用说明书：
1.保存一个word文档，需要的话下方有获取方式
2.“查找”你需要的主题或者关键字 （CTRL+F）
3.复制+粘贴：应该是最喜闻乐见的快捷键了
4.修改润色：根据你邮件需要表达的意思和语境进行适当的修改
好句子都在下面了，供大家参考：
以下例句均来自 Talaera——一个英语机构 《150+ Useful Email Phrases That Will Make Your Life Easier》 原文链接：https://blog.talaera.com/business-emails-phrases 原作者：Paola Pascual 在此基础上进行二次整理～
分成：1.凤头 2.猪肚 3.豹尾 就像小时候学写作文一样
一 凤头
A. Opening Lines
1/寒暄
开头一定要表达感谢和寒暄，礼貌很重要——传达对别人的关切，让对方知道你重视他。
● I hope you had a good weekend.
● I hope you had a great trip.
● Hope you had a nice break.
● I hope you are well.
● I hope all is well.
● Hope you're enjoying your holiday.
● I hope this email finds you well.
● I hope you enjoyed the event.
● I'm glad we had a chance to chat at the convention.
● It was great to see you on Thursday.
● It was a pleasure to meet you yesterday.
2/ 邮件开头
说明自己的来意，写这份邮件的目的是什么？ ● I am writing to you about our last meeting/your presentation yesterday/our next event.
● I am writing to you with regards to/regarding/concerning/in connection with...
● I am writing to ask/enquire/let you know/confirm/check/invite you to/to update you
on/ask for a favor...
● I am writing you to follow up on...
● I am contacting you to inform...
● I am reaching out because...
● This is just a quick note to...
● This is just a quick reminder...
● I wanted to let you know that...
● Might I take a moment of your time to... (very formal)
● It's [Your Name] from [Your Company].
● This email is just to let you know that…
3/ 回复他人
● I just got your request for...
● I just read your email about...
● As we discussed, I would like to send you...
● Thank you for your email about...
● Thanks for your email this morning/yesterday/on Wednesday/last month...
● Thanks for your feedback on/your invitation/your suggestion
● Thanks for sending/asking about/attending
● Thanks for your quick reply.
● Thanks for getting back to me so quickly.
● Thank you for reaching out (to me).
4/ 致歉
● Sorry for my late reply.
● Sorry it took me so long to get back to you.
● I apologize for the late response.
● Sorry it’s been so long since my last email.
● I was sorry to hear about...
● Please accept our apologies for any inconvenience caused.
二：猪肚
B. Body Lines
1/随函附件
● I’ve attached…
● Please find [file] attached.
● I'm enclosing [file].
● Please see the information below for more details about...
● The parts in bold/in red/in blue are my comments/are the changes we made.
● Here's the document that you asked for,
● I’ve attached [file] for your review.
● I'm sending you [file] as a pdf file.
● The attached file contains...
● Could you please sign the attached form and send it back to us by [date]?
● Here’s the [document] we discussed.
● [file] is attached.
● Please take a look at the attached file.
● Take a look at the [file] I've attached to this email.
● I've attached [file].
● Please note that...
2/ 提出请求
● Could you please...?
● Could you possibly tell me...?
● Can you please fill out this form?
● I'd really appreciate it if you could...
● I'd be very grateful if you could...
● It would be very helpful if you could send us/me...
● I was wondering if you could/if you would be able to...
● If possible, I'd like to know (more) about...
● Please find my two main questions below.
3/ 寻求更详尽的解释
● I didn't/don't fully understand [something]. Could you please explain that again?
● I didn't quite get your point about [something]. Could you be more specific?
● Could you repeat what you said about...?
● Could you give us some more details on...?
● If you could please shed some light on this topic, I would really appreciate it.
● Could you please clarify [something]?
● Could you please clarify when you would like us to finish this?
● When exactly are you expecting to have this feature?
● Here are the details on...
● Could you please clarify what you would like us to do about...?
● If I understood you correctly, you would like me to...
● What exactly do you mean by [something]?
● Could you explain what you mean by [something]?
● In other words, would you like us to...
4/ 信息分享
● Thank you for letting me know.
● Thank you for the heads up.
● Thank you for the notice.
● Please note...
● Quick reminder...
● Just a quick/friendly reminder that...
● Thank you for sharing.
● I'd like to inform you that...
● Just a quick heads up -
● Thanks for keeping me in the loop.
● Please keep me informed/posted/updated/in the loop.
5/获得别人的意见或者许可
● Please let me know if this is OK with you.
● What are your thoughts (on this)?
● What do you think?
● Please let me know what you think.
● We just need the thumbs up/the green light. (=we're waiting for approval)
● You (totally) have the green light!
● He approved of it, so you can go ahead with the project.
6/ 发出会议的邀请
● I'd like to schedule a meeting on [day] if you are available/free then.
● I am available on [day], if that's convenient for you.
● Would you be available on [day]?If so, I'll send you an invite shortly.
● Can you make it on [day]?If so, I'll book accordingly.
● I'm afraid I can't make it on [day]. How about...?
● (Due to...) I'm afraid we need to reschedule/delay/postpone/put back/cancel/call
off/move/rearrange our meeting.
● We are sorry to inform you that the interview/meeting scheduled for [day] will have to be
rescheduled.
7/ 如何传达一个坏消息
● Unfortunately, ...
● Unfortunately, we cannot/we are unable to ...
● I'm afraid it will not be possible to...
● Unfortunately, I have to tell you that...
● I'm afraid that we can't...
● We regret to inform you that...
● I regret to inform you that (due to...) ...
● After careful consideration we have decided (not) to ...
● Due to [reason], it won't be possible to...
● It's against company policy to...
● I tried my best, but...
● Despite my best efforts, ...
● I can't see how...
● I'm sorry but it's out of my hands.
● I'm afraid I won't be able to...
● I'm sorry to tell you that…
第三部分：豹尾
1/ 期盼他人的回复或其他..
● Looking forward to hearing from you soon.
● I look forward to hearing from you soon.
● Please let me know if this works/if you are available/if that sounds good/if you can/if you
can help/if you need to reschedule...
● I look forward to seeing/meeting you.
● See you on Thursday/next week.
● Thanks.
● Thank you in advance.
● Thank you for everything.
● Cheers.
● Any feedback you can give me on this would be greatly/highly/much appreciated.
● If you could have it ready by tomorrow/the end of next week, I would really appreciate it.
● I would appreciate your help in this matter.
● I hope you find this helpful.
● I hope it's clearer now.
● I hope that answers all your questions.
● If we can be of any further assistance, please let us know.
● Let me know if you need any help.
● For further details...
● If you have any (more) questions (about)...
● In the meantime, if you need any more information,
● I you need more information/more info/further information,
● I know that's a lot to take in, so let me know if anything I've said doesn't make sense.
● ... please do not hesitate to contact me.
● ... please feel free to contact me/to get in touch.
● ... please let me know.
● ... drop me an email/drop me a line.
2/ 表达致歉
● Thanks you for your understanding/for your patience.
● Thanks again for your understanding/for your patience.
● Once again, please accept our apologies for any/the inconvenience caused / for the delay/
for the misunderstanding.
● I hope this is okay with you.
● I really hope we can find a solution soon.
● I hope you can understand.
● Sorry I couldn't be of more help.
3/ 结尾致谢
● Best regards,
● All the best,
● Best wishes,
● Cheers,
● Have a great weekend!
● Have a wonderful day!
If you want to have the WORD document, please follow 粥粥小黑皮 and reply 2020.
Thanks in advance！
希望这些整理可以帮助你节省很多时间，一共150多个句子，让小白玩家可以尽快上手。使得你的邮件表达能力更加多样化和丰富。
工作实战案例：都是在工作中比较高频使用的邮件模板，都经过多次修改，供大家参考。
1.会议邀请
Hi XXX:
Thanks for your suggestion,
Priori to discussion with XXXX, we will arrange a meeting on Wednesday morning to collect the expectation from the XXX team. After we align the final proposal regarding the XXXX, I will propose a detail planning to you.
Thanks
2.关于发票：
Hi XXX:
I hope this finds you well.
The invoices had been dispatched to your offices but just for your electronic records, a copy is attached.
Thanks
3.关于合同修改：
Hi XXXX
Thanks for your email.
Following on from your call with our team yesterday, we have added XXXX to our SOW at no extra charge.
We have attached the updated order form to this email.
Could you please:
- Review the form;
- Update your company information which we require in the order form;
- Send the form back by email; and
- Confirm you have accepted our minor adjustments to the XXX（previous doc） we sent through earlier this week.
Would it possible to turn this around today for us?
Thanks and regards
4.会议笔记：
Hi all:
Thanks for your time today and it was a very constructive meeting between A and B, per our alignment please find the meeting minutes below:
- XXXX
- XXXX
- XXXX
- XXXX
Next steps:
- XXXX
- XXXX
- XXXX
- XXXX
Separate following up will be provided later regarding individual next step.
Feel free to let me know if there could be any questions.
Nice weekend ！
补充：
关于英语邮件中附件的小心得：
写邮件时需要集中精力，因为在邮件中的每个字，每句话所传达的信息都代表着个人或者公司的立场。所以一定要慎重，反复检查。附件作为邮件中的关键信息，更是要加以重视。因为，附件一般包含“报价，合同，商务策划案，文稿”等重要商业信息。所以，结合以往的工作经验，给到一些tips。
1.附件审批：
若涉及合同，报价等重要文件，一定要先和上级领导提前sign-off，确认内容时准确无误后再加入到邮件内。
2.附件的文件名：
附件的文件名记得要针对收件人进行优化，应该具有很强的识别性，好的文件名是“当对方下载后不需要重命名的”，直接放在文件夹保存。
虽然是很小的一个细节，但是能体现你工作的温度，你是在为下一个接手的人（同事，客户）着想的。
3.发送前检查
我在发送线一般都会检查至少两遍，一般检查两个点：
a.附件是否有被添加，数量是否正确
b.点击预览，看文件是否能够打开
c.再次查看附件的内容，尤其是报价和合同，我会整体再检查一遍
4.点击发送
自信的点击发送，耐心等待回复
光是有这些现成的模版确实能帮你速度提升英语邮件的写作技巧，但是要写出得体的邮件还是需要平时单词和例句的积累，外加逻辑思维和表达技巧。别着急，用心表达，慢慢提升。
